4 Tips to Help You Create A
Impression Front of Any Person
1.You Don't Get a Second Chance to Make a First Impression\
2. Think Before You Speak
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“I Don't Know” vs. “That's a great question. Let me find out for you.”
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“All Sales Are Final” vs. “Let us know if you're not satisfied and
we'll make it right.”
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“Calm Down” vs. “I apologize.”
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“It's Over There” vs. “Follow me, I'll show you right where it is.”
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“I Can't Do That” vs. “I think the best solution is…”
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“That's Not My Department” vs. “Let’s go find the right person to help
you!”
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“We're Out of That Item” vs. “That item is currently out of stock, we
have a great alternative, or I can give you a ring when it is back in stock,
OK?”
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“That is Against Our Policy” vs. “Typically our policy is __ but I want
to make this right for you. This is what I can do…”
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“I'm New Here” vs. “Please bear with me and I'll get you the help you
need.”
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“I'm Busy Right Now” vs. “I'd be happy to help you.”
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“You're Wrong” vs. “I think there has been a misunderstanding.”
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“If You Did Not See One, Then We Must Not Have It” vs. “Let’s see if we
can find one for you!”
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“Hold On” vs. “Are you able to hold for a moment?”
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“We're Closed” vs. “We close at __ o'clock and reopen at _ o'clock. Is
there something I can quickly help you with now?”
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“Will That Be All?” vs. “Let me show you…” or “Have you tried __?”
3. Don't Forget About Body
Language
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Positive body
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1. Begin with your
posture--back straight but not rigid, and shoulders relaxed so you don't look
too uptight.
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2. Align your body with the
person you're talking to--this shows you're engaged.
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3. Keep your legs apart a
bit instead of crossed--this demonstrates that you're relaxed, and research
shows that you retain more information when you keep your legs uncrossed.
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4. Lean in a bit--this shows
focus and that you really are listening.
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5. Mirror the body language
you are observing, showing you are in agreement and that you like--or are
sincerely trying to like--the person you are with.
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8. Always remember to greet
others with a firm handshake--but not too firm. A firm handshake is probably
one of the most important body language moves, because it sets the tone for the
entire conversation. Who wants to shake hands and then have a conversation with
a wet noodle?
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9. Be aware of different
cultural greetings and closures prior to your meeting.
3. Don't Forget About Body
Language
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Positive arms and hands
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6. Keep your arms relaxed at
your sides, showing you are open to what someone else is communicating, and as
with your legs, keep your arms uncrossed in order to absorb more of what's
going on.
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7. Use your hands to gesture
when you speak--this improves your credibility with the listener. In addition,
there is evidence that gesturing with your hands while speaking improves your
thinking processes.
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Positive head
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10. With appropriate nods
and genuine smiles, you are showing the speaker that you understand, agree, and
are listening to his or her opinions.
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11. Laughter is always a
great way to lighten the mood when used appropriately, and once again, it shows
you're listening.
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12. Keep good eye contact by
looking the person in the eye when he or she is communicating. Keep eye contact
going when you speak, because this shows you are interested in the
conversation. Watch your eye contact, though--if you don't take breaks to
contemplate your next answer, your eye contact could be viewed as staring
(translation: aggressive or creepy).
4. Less is More
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